Privacy Policy

Veluity is a healthcare search and comparison platform designed to help people understand care options, estimated costs, language support, care experience, and next steps. This Privacy Policy explains how Veluity handles information through our website and related services.

Information we collect

Veluity does not currently require an account to use this website. If you contact Veluity by email, we may receive your name, email address, message, and any information you choose to share.

Future Features

Future Veluity app features may use information such as search terms, general location, care preferences, language preferences, estimated cost interests, saved care options, feedback, and messages sent to Velu.

If Veluity adds features involving health related searches, location, accounts, or AI assisted guidance, Veluity will treat that information with additional care and privacy protections.

How we use information

Veluity may use information to respond to messages, operate the website, improve care search results, improve provider details, show relevant care options, strengthen safety, prevent misuse, and improve the user experience.

What Veluity does not do

Veluity does not sell personal health information. Veluity does not use website contact emails to diagnose, prescribe, or provide medical care.

Location

Future app features may use location to show nearby care options. Veluity's goal is to let people search by city, ZIP code, or general area whenever possible.

Velu and AI

If Velu becomes available as a live AI feature, messages sent to Velu may be used to provide guidance, improve safety, and show relevant care options. Velu is designed for preparation and care navigation, not diagnosis, treatment, or emergency care.

Service providers

Veluity may use trusted service providers to operate, protect, and improve the platform. These providers may process information only as needed to provide their services.

• Hosting and security
• Analytics and product operations
• AI services
• Maps and location tools
• Email and communications

Data security

Veluity is designed with privacy and security in mind. We use reasonable safeguards to help protect information and will continue improving our practices as Veluity grows.

Children

Veluity may help adults search for children's care options. Veluity is not intended for children to use without a parent or guardian.

Your choices

You can contact Veluity with privacy questions or requests about information you have shared with us.

Updates

Veluity may update this Privacy Policy as our website, app, and services grow. The latest version will be posted on this page.

Contact

Questions about this Privacy Policy or your personal information can be sent to contact@veluity.com.